By providing production-ready artwork that follows these guidelines, your orders will be produced with the highest quality imprint, and you will avoid unnecessary delays or charges.
All imprint methods require production-ready art that is sized to fit the product. We reserve the right to resize as needed.
Adobe Illustrator® artwork saved as .eps or .ai is preferred (.eps or pdf files are accepted). We also accept artwork in the following formats: Adobe Photoshop® (300 dpi or higher), and InDesign®.
If production-ready art is not provided, we will prepare it for you at a rate of $35.00 per hour billed in 30-minute increments with customer approval. You will be advised if the time is more than one hour. Examples of non-production-ready artwork include photocopies, Microsoft Office formatted files, business cards, and low-res raster images.
Specify the imprint location and size for the artwork; otherwise, the default product location will be used, and artwork will be resized to provide the best appearance.
When we are directed to use artwork "as is," we will not be responsible for "cleanup" or "rework."
Factory reserves the right to accept or reject submitted artwork. Templates are available on our website for most products.
Email your art to artwork@promogiftssource.com with a purchase order # in the subject line. If your files are large, you may also upload them via FTP. If sending your artwork by FTP, please notify us by email at customerservice@promogiftssource.com.
Convert fonts to paths, outlines, or curves before sending them. If this is not possible, include the fonts with your artwork. Font formats that are acceptable are Postscript Type 1, TrueType, Opentype, DFont, and Multiple Master.
Any art provided that is not CMYK or Pantone will be converted to CMYK when printed. Some color variation may occur.
Screen tints are not available on Screen Print, Hotstamp, Deboss, Laser Engraving, and Pad Print.
We can resize artwork to fit the desired layout/shape. Art charges may apply.
All colors, type, and images submitted for Ampli-Fey™ Color will be printed in CYMK, which may modify the intended color. Factory is not responsible for approximate color matching unless a color sample is provided.
Exact PMS match is not guaranteed but will be matched as close as possible. Color printed samples are required to produce a process color order. If not provided, the factory will not be liable for matching unknown color expectations.
Placed images/art will be digitally printed as is. Please refer to Fey Stock Colors for the best results.
Use Pantone® solid coated color matching system. Specify the PMS# on your PO.
Peel-N-Stick® Calendars are printed on white vinyl; please provide all art files in single color or full.
Magnets - Ampli-Fey™ Full-Color Specifications: Electronic artwork per factory guidelines is required.
An imprint is considered to bleed when the image runs to the edges of the product. Multi-color close registration imprints are not available on all products. Edge-to-edge imprints are available on limited products. We require an extra 0.1875" of your image in order to bleed on a vinyl product. We cannot bleed on poly products.
Magnets:
Promotional Gifts Source (PGS) is not responsible for detecting errors in customer-supplied art/copy. Virtual Artwork Proofs are provided for all orders for customer approval. PGS assumes no liability for how the art or imprint "appears" on a product unless a pre-production proof has been requested and approved.
Note: Because of naturally occurring variations in the grain and color of bamboo, laser-engraved decorations within a run will vary in appearance.
PGS or the Factory assumes no liability for trademark and copyright infringements on customer-supplied artwork. Material submitted is assumed to be in compliance with all applicable laws. Customer agrees to hold harmless and defend the Distributor and Factory against all costs and expenses as a result of any legal action, including attorney fees.
All customer artwork trademarks and logos are the property of the customer. Trademarks or designs are not for sale or use by anyone other than the owner of such trademark and designs without the owner's express written authorization.
For production lead times on catalog quantities, please refer to the web page for the specific product. All lead times for catalog quantities are after approval of all proofs, credit, etc. Lead times are for catalog quantities and are subject to change. You can also contact the Customer Service Team for additional information at customerservice@promogiftssource.com.
Confirmation written from our office must be obtained for all Rush Orders. Rush Charges will be incurred and quoted for customer approval prior to production.
All orders are subject to ship 5% over or under the quantity ordered except for paper presentation folders. Those items are subject to 10% over/unders. Invoices will reflect the actual quantity shipped.
Any order requiring the exact amount will be billed $35.00. Exact shipping is not available on custom items or paper presentation folders.
Promotional Gifts Source is committed to creating an effortless experience for our customers. As part of that effort, we want to make sure you have no worries or concerns when you send us purchase orders, when your orders are processed, or when your orders are shipped to assigned addresses.
If you choose to utilize Promotional Gifts Source as the shipper with freight charges added to your invoice, you will be fully protected concerning damaged goods or lost shipments. You will not pay for damaged goods or lost shipments caused by the freight carrier. We will take care of the entire claim processing process with the freight carrier from start to finish. We've got everything covered.
If you choose to utilize your shipping number and the product(s) get damaged, the responsibility shifts from Promotional Gifts Source to you. Your firm will be responsible for payment of the Promotional Gifts Source invoice related to the products minus the shipment insurance monies paid by the parcel shipping firm to Promotional Gifts Source as the shipment originator. Note: Parcel shipping carriers' base insurance coverage is $100. In these situations, you will be responsible for initiating any/all claims with the parcel shipping company, and Promotional Gifts Source will apply a $50.00 processing fee to cover our costs for assisting with the claim.
Drop Shipments are products shipping to multiple addresses from one order.
Split Shipments are repeat orders shipped over multiple days.
Unless you provide specific instructions, we will select a carrier. We can only assure the date of shipment but cannot be held responsible for the arrival date.
International Shipping documentation fee is $60.00 (G) per order.
Special mailing labels, packaging requirements, and shipping services will add to the published lead times and additional charges may apply.
Prior to return, all merchandise requires written authorization in order to be eligible for credit. First quality, blank merchandise returns are subject to a 15% restocking fee. Returns must be sent freight prepaid within 60 days of original shipment.
Weights shown are approximated for packaging only and may vary slightly.
Assorted product colors are available when offered at no charge for up to four colors with no imprint color change. Each color must meet the catalog minimum order quantity for the product. Please note that imprint, artwork, and decoration method cannot vary. Unable to assort within the same shipping box.
Blank products are available for in-stock finished goods. Absolute minimum is the first column quantity. Minimum blank product order charge is $75.00 (X) and priced NQP. The lead time for blank products is the same as the lead time for imprinted products.
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